privacy policy
Last Updated: October 3rd, 2026
1. information we collect
Directly provided information: Information you provide through forms, account creation, project configuration, and other interactions with our services.
Tool telemetry: The SDK sends an event ID, timestamp, operation name, MCP or CLI source, outcome, and SDK version for instrumented calls. Errors may include a message and stack trace. Successful arguments, outputs, and raw CLI arguments are not collected. Common secret patterns are redacted by the SDK and again before database storage; redaction cannot remove all personal or sensitive data. Accepted batches pass through a private durable queue before processing.
Automatically collected information: Device information, browsing details, and usage data collected when you interact with our platform.
Information from third-party sources: Data from authentication providers and other third-party services you connect to your account.
2. how we use your information
We use collected information for:
- Providing and maintaining our platform services
- Displaying tool usage and grouping recurring errors
- Improving user experience and service quality
- Communication about products, services, and updates
- Technical support and customer service
- Marketing and promotional activities
3. information sharing
We may share your information:
- With affiliated companies within our organization
- With service providers who assist in our operations
- When required by law or legal processes
- With your explicit consent
- With analytics partners to improve our services
4. subprocessors
We use the following service providers to operate the platform. Each may process customer data only as needed to provide its service to us:
| provider | purpose | location |
|---|---|---|
| Google Cloud Platform | cloud hosting and infrastructure; sign in with Google | United States |
| PlanetScale | database hosting | United States |
| Resend | transactional email | United States |
| Axiom | logging and metrics | United States |
| PostHog | product analytics and error tracking | United States |
We may update this list as our infrastructure changes; material changes will be reflected in this policy.
telemetry retention and controls
Telemetry is available for 30 days, with expired records removed by scheduled cleanup. Queue delivery can retry for up to 31 days if processing is unavailable; expired events are discarded during processing. Set PROBLEMS_REPORTING=off or DO_NOT_TRACK=1 to disable SDK telemetry. Developers can remove error details with the beforeSend hook. Archived records from the previous product are retained separately and do not populate the usage overview.
5. your rights and choices
You have the right to:
- Opt-out of marketing emails
- Update or delete your personal information
- Request access to your data
- Manage cookie preferences
- Request data correction or deletion
6. additional protections
- We do not knowingly collect data from children
- Data is transferred and stored in the United States
- We implement appropriate security safeguards
- This policy may be updated periodically
contact us
For questions about this privacy policy, contact us at:
Email: privacy@problems.dev
Address: 1606 Headway Cir STE 9057, Austin, TX 78754