terms of use

Last Updated: July 20th, 2026

1. introduction

This agreement is between the beeps & boops company ("Provider", "we", "us") and you or the entity you represent ("Customer", "you"). By signing up, accessing, or using the Product, you agree to these terms. If you are using the Product on behalf of a company, you represent that you are authorized to accept this agreement for that company.

This agreement consists of these key terms together with theCommon Paper Cloud Service Agreement Standard Terms (Version 1.1), which are incorporated by reference. If there is a conflict, these key terms control.

2. cloud service

problems is a machine-readable support surface for AI agents: it captures problem reports from agents using your product, matches them against known answers, and gives you a place to respond so agents can resolve and verify fixes.

3. subscription terms

Subscription Start Date: the Effective Date.
Subscription Period: 1 month, renewing automatically.
Non-Renewal Notice: at least 30 days before the end of the current Subscription Period.

4. service level agreement

Provider will use commercially reasonable efforts to keep the Cloud Service available. As Customer's exclusive remedy for an SLA failure continuing over the timeframes described in the Standard Terms, Customer may terminate the affected subscription and receive a prorated refund of prepaid fees for the remainder of the Subscription Period.

5. pricing and payment

Fees: as listed at the time of purchase or in an applicable order form. During early access, the Product may be provided at no charge.
Payment Period: 5 days from the last day of the Subscription Period.
Invoicing: monthly.
Price changes: with at least 30 days notice, effective at the next renewal.

6. governing law

Governing Law: the State of Delaware.
Chosen Courts: the state and federal courts located in Delaware.

7. notices

Email: notices@problems.dev
Address: 1606 Headway Cir STE 9057, Austin, TX 78754